Easy Answers Don’t Solve Tough Problems
I like my clients. Really. Most of them are wonderful people struggling with tough issues. They are overworked and resource-constrained, yet they soldier on trying to find solutions to wicked problems....
View ArticleLooking forward to social business evolution in 2012
This time of year, I like to review what people think is in store for us in the coming twelve months. I’ve read through lots of material, so I thought I would summarize a few points about what I hope...
View ArticleLotusphere Learnings
I attended Lotusphere 2012 this week. Actually, I attended LotusConnect, the event focused on letting customers tell their stories about how IBM’s products service the business. The case studies from...
View ArticleMusings on Recent Gartner Summits
Every time I come back from a Gartner Summit – in this case two of them: Portals, Content and Collaboration Summit and the Customer 360 Summit – I am energized and excited. I’m energized by the...
View ArticleFriends don’t let friends do social without a purpose
I’ve been reflecting on the myriad of client meetings I had during the PPM and Enterprise Architecture Summits. When you have lots of discussions on a single topic in quick succession, it helps you to...
View ArticleThe Tortoise Never Wins – Thoughts on E2.0
It’s always a pleasure for me to attend an event where I don’t have to be “on” all the time. It’s delightful to sit back and listen to other people’s perspectives, to absorb a different set of...
View ArticleMove It or Lose It – Keeping Knowledge on the Move
Knowledge management has gone through a metamorphosis but it seems not everyone got the memo. In our Gartner research, we’ve written about a shift in focus from knowledge capture to creating...
View ArticleThe Month of Thinking Differently
This has been a month of thinking differently. I’ve been working a maverick research project with my colleague Deb Logan. We’ve been delving into the characteristics that epitomize a socially centered...
View ArticleStalking the Elusive Requirements Definition!
I’ve been lucky to have had some very interesting jobs during the course of my career. One stint as an applications auditor gave me lots of insight that applies directly in my current role as an...
View ArticleOf Autopsies and Analytics
Recently, I read an interesting article from MIT Tech Review which diagnosed why the social network Friendster failed – An Autopsy of a Dead Social Network. The research done by David Garcia and...
View ArticleOutputs are important, but behaviors are better
Our research prediction paints a gloomy picture for the success of social initiatives. We expect them to fail to deliver the hoped for value 80% of the time. The culprits are an over-emphasis on...
View ArticleThe delicate balance between knowledge sharing and rules
One of the tenets of KM initiatives that rings true based on my experience is that knowledge sharing is a voluntary activity. In contrast to previous deployments of enterprise wide systems like ERP or...
View ArticleAll Digital Workplace, All the Time
This week was my sandwich week between the Digital Workplace Summit in London which just concluded and Symposium in Orlando next week. What struck me about the meetings during the Summit is how many...
View ArticleDid you really mean to say that?
I’ve been attending a multi-day meeting via video conference. What’s become apparent across a series of presentations is how much we rely on militaristic language to convey our thoughts and,...
View ArticleFriends don’t let friends do social without a purpose
I’ve been reflecting on the myriad of client meetings I had during the PPM and Enterprise Architecture Summits. When you have lots of discussions on a single topic in quick succession, it helps you to...
View ArticleThe Tortoise Never Wins – Thoughts on E2.0
It’s always a pleasure for me to attend an event where I don’t have to be “on” all the time. It’s delightful to sit back and listen to other people’s perspectives, to absorb a different set of...
View ArticleMove It or Lose It – Keeping Knowledge on the Move
Knowledge management has gone through a metamorphosis but it seems not everyone got the memo. In our Gartner research, we’ve written about a shift in focus from knowledge capture to creating...
View ArticleThe Month of Thinking Differently
This has been a month of thinking differently. I’ve been working a maverick research project with my colleague Deb Logan. We’ve been delving into the characteristics that epitomize a socially centered...
View ArticleStalking the Elusive Requirements Definition!
I’ve been lucky to have had some very interesting jobs during the course of my career. One stint as an applications auditor gave me lots of insight that applies directly in my current role as an...
View ArticleOf Autopsies and Analytics
Recently, I read an interesting article from MIT Tech Review which diagnosed why the social network Friendster failed – An Autopsy of a Dead Social Network. The research done by David Garcia and...
View Article
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